Chargeback Process
Color Image shipment
chargeback process policy provides for the recovery of costs incurred due to
our vendors’ failure to meet requirements. Our goal is not to assess charges
but, simply to transact business consistency with our requirements, to strengthen
the operational integration between Color Image and its vendor partners, and to
provide an excellent experience to our mutual customers. aaa
Documents
- Incorrect pricing on commercial invoice
- Incorrect quantity on packing list
- Incorrect information on 10+4 ISF form
- Incorrect description of goods
- Incorrect information on the packing list/commercial invoice (bill of lading #, container#, invoice#, PO#, etc)
- Missing information on commercial invoice
- Missing information on packing list
- Missing information on 10+4 ISF form
- Shipped over or under 5% of PO Qty without prior approval
- Product substitution without prior approval
- Products shipped early or late without prior approval
- Packing list quantity that does not match what was received
- Failure to send 10+4 ISF form 48 hours prior to sailing date
Routing
- Shipment shipped without approval
- Shipment shipped with unauthorized freight forwarder/carrier
- Routing request/estimated loading plan not forwarded at least 5 days prior to PO plan ship date for approval
- Unauthorized PO shipped
- Failure to send original documents on time to the designated location prior to shipment’s arrival
- Container size not approved or wrong method of shipping
- Late VISA/contradictory documents
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