What Is Customer Communication Procedure?

29.8.17

Customer Communication Procedure

Purpose

The purpose of this Customer Communication Procedure is to formally review, that Customer requirements can be achieved within the factory. As a vendor to Buyer Management Corporation you are required to comply with all state and federal laws, industry standards, codes, and requirements. This includes compliance with the State of California Department of Pesticide Regulation ..

Scope

In addition to requiring the manufacture registration, the DPR is requiring each retailer with products made from pesticide impregnated material and sold, under their own company name, into or within California to also register their products as a pesticide. In order to meet our filing requirements, we will need proof of manufacturer registration and certain data from our private label vendors including: This Customer Communication Procedure applies to all contracts accepted by the UK Commercial Director, General Manager, Country Manager.

Responsibility

The UK Team, UK Commercial Director, Country Manager, General Manager, Finishing Manager, Merchandising & Purchasing Manager, Planning Manager, Pattern Technical Manager, Quality Assurance Manager, Fabric Technologist are responsible for ensuring this procedure is adhered to. Copy of all final printed labels or printer’s proof labels that will appear on the pesticide impregnated product, including the manufacturer’s label with required federal labeling elements; and

Definition

Becoming digital is an obvious and natural to develop our self in the technologically advanced world is the process that in a previously economically developed country implemented this idea. In Bangladesh this concept go through a debating, either first we become Modern and we will develop our self with this process or first we will be developed infrustracturally, economically, educationally and then we become Mordern. Customer: Customer will refer both to the UK Head Office and to the final customer Marks & Spencer (M&S).

CCS: Contract Control Sheet

What Is Customer Communication Procedure?

Procedure

In the backdrop of a markedly pro-poor election manifesto of the Awami League, the Modern Bangladesh vision is unique as it proposes to mainstream ICTs as a pro-poor tool. Indeed, this is probably the first time in the history of Bangladesh that the vision of poverty reduction and human development leveraging ICTs was proposed that received instant support from common citizens.

UK Risk Assessment Meeting

The UK Management team will do the Risk Analysis for all styles and forward results to the factory for review.

Responsibility - Technical Director

Customer Liaison

All direct contact with the final customer will be done through the UK team with reference to contract review. The UK team will liaise with the final customer and feed back information to factory. This process of Customer Communication Procedurewill be in the form of e-mail or telephone conference. Responsibility - UK Team

The relevant Department Heads will communicate with their Subordinators in the factory.

Contract Review

Contract review of the Customer order will be discussed with the UK Commercial Director or his nominated representative and the General Manager to agree the Critical Path for the product.

Responsibility - UK: Commercial Director or nominated representative

Factory: General Manager, Merchandising Manager & Planning Manager

Customer Complaints

All Customer complaints will be handled by the Country Manager, General Manager, Operation Manager, Merchandising Manager, Pattern Technical Manager, Quality Assurance Manager and Fabric Technologist. Corrective action regarding the complaint will be sent back to the UK team to discuss and liaison with the customer. Responsibility - General Manager & Country Manager

Customer complaints are communicated through the following documents,
The UK Team communicate this information to the Quality Assurance Manager.

Customer Feedback

All Customer feedback on complaints will be handled by the Country Manager, General Manager, Operation Manager, Merchandising Manager, Planning Manager, Pattern Technical Manager, Quality Assurance Manager and Fabric Technologist. Corrective action regarding the feedback will be communicated to all ensuring customer satisfaction. Responsibility - General Manager & Country Manager

Product Amendment

In many ways, the “Digital Bangladesh” vision took the policy makers and practitioners by surprise. While the basic premise of the vision is not new, the all-encompassing nature of the vision demands a fundamental shift of mindset of the implementers. It not only needs thinking a new but new ways of thinking..Any pattern amendments to styles are received to the Accumark department and copied to the Pattern Technical Manager. It is responsibility of Pattern Technical Manager to ensure all relevant personal receive the relevant information.
Responsibility - Pattern Technical Manager

A Mordern society ensures an ICT driven knowledge-based society where information will be readily available on line and where all possible tasks of the government, semi-government and also private spheres will be processed using the state of the art technology. So, a Modern Bangladesh must guarantee efficient and effective use of modern ICT in all spheres of the society with a view to establishing good governance. In other word, making Bangladesh a digital one, we have to establish technology driven e-governance, e-commerce, e-production, e-agriculture, e-health etc. in the society emphasizing the overall development of the common people, the major stakeholders of the country. Amendments to pattern must be authorised by the UK Technical Team. The UK Team will communicate these amendments to the Pattern Technical Manager for the attention.

Contract Amendment

This process of Customer Communication Procedure applies to all contracts when an amendment is required. When colouring, quantities or ratio’s change a revised Merchandising Contract (CCS) will be issued from the Head Office. The new Merchandising Contract noting the change is distributed to the Departments concerned. A record of amendment is kept on file. Responsibility - Merchandising Manager & Planning Manager

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